Service Features & FAQ

Discover how CharityFlare empowers your organization with comprehensive tools designed specifically for modern non-profits.

Comprehensive Donor Tracking

Understand your supporters better with detailed donor profiles. Our system tracks donation history, communication preferences, and engagement levels, enabling you to build stronger, long-lasting relationships. Identify your most loyal donors and tailor your outreach to maximize retention and impact.

Staff & Volunteer Management

Coordinate your workforce effortlessly. Assign roles, track hours, and manage contact details for both paid staff and dedicated volunteers in one secure dashboard. Ensure everyone knows their responsibilities and keep your operations running smoothly without the administrative burden.

Secure Payments (Stripe & SumUp)

Accept funds seamlessly and securely. We provide integrated support for industry leaders Stripe and SumUp, ensuring you never miss a donation, whether online or in-person. Our system handles the complexity of payment processing so you can focus on fundraising.

Intelligent AI Integration

Provide instant answers 24/7. Our built-in AI assistant helps visitors find information about your services, pricing, and mission instantly. This frees up your team to focus on complex queries and mission-critical work while ensuring your community is always well-informed.

Custom AI Knowledge Base

Teach the AI about your organization. You have full control to upload documents, policies, and mission details into a secure knowledge base. The AI learns from your specific materials to provide accurate, organization-specific answers to donors and staff, becoming a true extension of your team.

Automated Gift Aid Management

Maximize every donation. Our automated tools help you track, calculate, and claim Gift Aid, potentially increasing your eligible income by 25% with minimal administrative effort. We simplify the compliance process so you don't leave free money on the table.

Campaign Management

Drive your mission forward with targeted initiatives. Create, track, and analyze specific fundraising campaigns to understand what resonates with your audience. Set goals, monitor progress in real-time, and optimize your strategies to achieve better results.

Adherence to Best Practices

Peace of mind built-in. We stay up-to-date with the latest GDPR compliance, data protection, and web security standards so you don't have to. Our platform is designed to ensure your operations map to industry benchmarks, protecting both your organization and your donors.

Easy Content Management

Your story, your way. Our intuitive Content Management System (CMS) lets you update your website's news, events, and impact stories without needing a technical degree. Keep your supporters engaged with fresh, relevant content managed directly by your team.

CSV Downloads

Your data belongs to you. Export your donor lists, transaction histories, and volunteer records to standard CSV format at any time. This flexibility allows you to perform offline analysis, back up your records, or easily migrate data to other tools whenever you need.

Advanced Reporting

Make data-driven decisions with confidence. Our reporting suite provides clear visualizations of your fundraising performance, volunteer engagement, and campaign ROI. Quickly identify trends, spot opportunities, and demonstrate your impact to stakeholders with professional-grade analytics.

Audience Analytics

Get deep insights into your visitors. Monitor detailed metrics including visitor counts, device types (mobile vs. desktop), and browser usage. Understanding who is visiting your site and how they are accessing it enables you to better target your audience and optimize their experience.